At AutoRed.ai, we want you to be satisfied with our service. This Refund Policy outlines the terms under which refunds may be issued for our paid subscription plans.
Summary: Monthly subscriptions can be cancelled anytime. We offer a full refund within 14 days of your first paid subscription if you are not satisfied. After 14 days, no prorated refunds are provided, but your access continues until the end of the billing period.
1. Subscription Plans
AutoRed.ai offers the following subscription plans:
- Basic (Free): No payment required. No refund applicable.
- Enterprise ($499/month): Monthly recurring subscription.
- Flagship ($999/month): Monthly recurring subscription.
All paid subscriptions are billed monthly in advance in US Dollars (USD).
2. 14-Day Satisfaction Guarantee
If you are a first-time subscriber to a paid plan and are not satisfied with the Service, you may request a full refund within 14 calendar days of your initial subscription payment. This guarantee applies only once per customer and only to the first billing cycle.
To request a refund under this guarantee:
- Email us at flashoop@gmail.com within 14 days of your first payment
- Include your account email and the reason for your refund request
- We will process your refund within 5-10 business days
3. Cancellation
You may cancel your subscription at any time by:
Upon cancellation:
- Your subscription remains active until the end of the current billing period
- You retain full access to the Service during this remaining period
- No further charges will be made after the current period ends
- No prorated refunds are issued for unused portions of a billing period
4. Refund Eligibility
4.1 Eligible for Refund
- First-time subscribers within the 14-day satisfaction guarantee period
- Service outages exceeding 48 continuous hours during a billing period (prorated credit)
- Duplicate or erroneous charges caused by billing system errors
- Charges made after a confirmed cancellation request
4.2 Not Eligible for Refund
- Requests made after 14 days of the initial subscription (for first-time guarantee)
- Partial month usage after the 14-day guarantee period
- Downgrade from a higher-tier plan to a lower-tier plan mid-cycle
- Account suspension or termination due to violation of our Terms of Service
- Dissatisfaction with scan results or vulnerability findings
5. Plan Changes
5.1 Upgrading
When upgrading to a higher-tier plan, you will be charged the prorated difference for the remainder of the current billing period.
5.2 Downgrading
When downgrading to a lower-tier plan, the change takes effect at the start of the next billing cycle. No refund or credit is issued for the difference during the current period.
6. Service Credits
In cases where the Service experiences significant downtime (more than 48 continuous hours), we may issue service credits at our discretion. Service credits:
- Are applied to future billing cycles
- Cannot be redeemed for cash
- Expire if not used within 12 months
- Are calculated based on the prorated daily cost of your subscription
7. How Refunds Are Processed
- Approved refunds are returned to the original payment method
- Processing time is 5-10 business days, depending on your payment provider
- You will receive an email confirmation when the refund has been initiated
8. Disputes
If you believe you have been incorrectly charged or your refund request was denied in error, please contact us at flashoop@gmail.com. We will review your case and respond within 5 business days.
9. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated via email at least 30 days in advance.
10. Contact Us
For refund requests or billing questions, contact us at: